1. Who We Are

KorrAI provides advanced ground motion monitoring and risk analytics through a software platform powered by satellite InSAR data, GNSS sensors, and AI-driven insights. We are headquartered in Halifax, Canada and serve clients across North America, South America, Europe, and Asia.

2. Information We Collect

We collect the following types of information:

a. Information You Provide

• Website forms: Name, email, phone number, company name, and message content.
• Newsletter signups: Name and email address.
• Platform account registration (https://explore.korrai.com): Name, email, organization name.

b. Automated Data Collection

• Cookies and Tracking Tools: We use cookies, Google Analytics, HubSpot, Microsoft Clarity, and LinkedIn Pixel to track user activity, behavior, and engagement with our website and marketing materials.
• Device & Usage Data: IP address, browser type, device identifiers, and pages visited.

c. Client Data

Through our platform, we process:

• Geospatial and infrastructure data (e.g., mine locations, critical infrastructure sites).
• Sensor and satellite-derived data related to ground stability and environmental factors.

While this data is typically not personally identifiable, some datasets may relate to identifiable sites and may be treated as personal data under certain privacy laws (e.g., GDPR).

3. How We Use Your Information

We use the collected information to:

• Respond to inquiries and communicate with you.
• Deliver our services and operate the platform.
• Improve website performance and user experience.
• Send marketing emails (with your consent, where required).
• Analyze user behavior for product and marketing optimization.
• Ensure security, prevent fraud, and comply with legal obligations.

4. Legal Bases for Processing (for EEA/UK Residents)

If you are located in the European Economic Area (EEA) or UK, our processing of your personal data is based on the following legal bases:

• Consent (e.g., for marketing communications).
• Contract (to provide you with access to our platform).
• Legitimate interests (e.g., analytics, improving our services).
• Legal obligations (compliance with data protection laws).

5. Sharing and Disclosure of Data

We may share your information with:

• Trusted third-party service providers, such as cloud hosting providers, analytics tools, CRM systems, and email platforms.
• Government authorities or regulators when required by law or to protect our rights.
• Business partners or affiliates involved in service delivery or sales.

We do not sell personal data to third parties.

6. International Data Transfers

We operate globally and may store or process your information outside of Canada, including in the United States or Europe, depending on our infrastructure providers (e.g., cloud services). We take steps to ensure adequate safeguards are in place (e.g., contractual clauses or equivalent protections under applicable law).

7. Your Rights

Depending on your location, you may have the following rights:

• Access to the personal data we hold about you.
• Correction of inaccurate or incomplete data.
• Deletion of your personal data ("right to be forgotten").
• Objection or restriction to certain processing.
• Data portability (for GDPR-covered users).
• Withdrawal of consent (where processing is based on consent).
• Opt-out of sale or sharing of data (for California residents under CCPA/CPRA).

To exercise these rights, please contact us at privacy@korrai.com.

8. Data Retention

We retain personal data as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce agreements. Where applicable, we follow industry best practices for data minimization and retention.

9. Security

We implement reasonable technical and organizational measures to protect your data against unauthorized access, loss, or misuse. However, no method of transmission or storage is 100% secure.

KorrAI has achieved SOC-2 Type II Compliance in keeping with the robust data security needs of our enterprise customers.

10. Cookies

We use cookies to personalize your experience and analyze usage. You may manage your cookie preferences via your browser settings or through a cookie banner when you visit our website.

11. Third-Party Links

Our website may link to external sites not controlled by KorrAI. We are not responsible for the privacy practices of such sites and encourage you to review their privacy policies.

12. Children’s Privacy

Our services are not intended for children and users under 18, and we do not knowingly collect personal data from them.

13. Changes to This Policy

We may update this Privacy Policy periodically. If we make significant changes, we will notify users through our website or email.

14. Contact Us

If you have questions or requests related to this Privacy Policy, please contact:

KorrAI Technologies Limited.
2526 Agricola St, Suite 4, Halifax, NS, B3K 4C5, Canada
Email: privacy@korrai.com